nawa Casino & Sportsbook Data Care

What We Collect on nawa

We collect several types of information to operate our platform and keep your account secure:

• Account details: email address, phone number, password (hashed), username, account creation date
• Identity information: name, national ID number, passport number, date of birth (collected during know-your-customer verification)
• Address details: street address, city, postal code (from uploaded ID or utility bill)
• Transaction history: deposits, withdrawals, bonus claims, and payment method details (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account)
• Gameplay data: wager amounts, game selections, win/loss records, session duration (used for fraud detection and game analytics)
• Device and connection information: device type, operating system, IP address, browser type, screen resolution (logged for security and support purposes)

How We Use Your Data

We use the information we collect on nawa for several specific purposes:

Account verification

We verify your identity before processing withdrawals using the ID and address documents you provide.

Fraud prevention

We monitor login patterns, transaction sizes, and device changes to detect suspicious activity and protect your account.

Regulatory compliance

We maintain records of your transactions and identity to comply with anti-money-laundering laws in jurisdictions where we operate.

Customer support

We use your contact details and account history to respond to your questions and resolve issues with deposits, withdrawals, or game disputes.

Platform improvement

We analyze gameplay data and device logs to fix bugs, optimize performance, and improve the nawa experience on mobile and web.

Where Your Data Is Stored

Our servers are located in secure data centres in Southeast Asia. Your encrypted data is backed up to a secondary location to protect against loss. Access to our databases is restricted to authorized staff and systems on a need-to-know basis. We use firewall protection, encryption in transit (TLS 1.2), and regular security audits to safeguard your information.

Your passwords are hashed using industry-standard algorithms, meaning we cannot read them even if our systems are breached. Payment information (card numbers, wallet IDs) are not stored on our servers; instead, we receive a token from your payment provider (mobile banking, local payment, online payment, or your bank in Jakarta, Surabaya, or other cities) that allows us to process future transactions without holding sensitive card data.

Third-Party Processors and Data Sharing

We share your data only with trusted third parties who help us operate nawa. These include:

• Payment processorsWe share your payment method and transaction amount with DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and your bank to process deposits and withdrawals.
• Identity verification servicesThird-party providers verify your uploaded ID documents and check anti-money-laundering databases.
• Live-dealer studiosDealers and staff at our broadcast studios can see your wagers and username during live blackjack, roulette, baccarat, and Dragon Tiger games but do not receive your personal ID or address details.
• Analytics and support toolsWe use third-party cloud services to store backups, analyze gameplay patterns, and manage customer support tickets.

We do not sell your data to advertisers or other commercial parties. We do not share your information with Piala Indonesia, Liga 1, or other sports organizations. Our third-party processors are contractually required to protect your data to the same standard we do.

Your Rights and Data Control

You have several rights regarding your data on nawa:

• Request a copyYou can ask us to send you a complete copy of all data we hold on your nawa account.
• Correct errorsIf your name, address, or email is incorrect, contact support and we will update it.
• Delete your accountYou can close your nawa account at any time. We retain transaction records for seven years for legal compliance, but delete other personal data within 30 days.
• Opt out of analyticsYou can disable non-essential cookies and analytics in your account settings, though this may limit some features.

Cookies and Tracking on nawa

We use cookies to remember your login, your preferences (like video quality for live-dealer streams), and to track gameplay sessions for fraud prevention. Essential cookies keep nawa functional; optional cookies improve your experience. When you first visit nawa, we ask your permission to set non-essential cookies. You can manage cookie preferences in your account settings at any time.

We do not use cookies to build a profile of you for sale or sharing. Our analytics cookies are anonymous and aggregate — we see that many active users played blackjack yesterday, but not who they are.

Data Retention and Deletion

We keep your account data as long as your account is active. If you close your account, we retain transaction records and identity documents for seven years to comply with anti-money-laundering and taxation law. Other personal data (email, phone, gameplay history) is deleted within 30 days of closure, unless we are legally required to keep it longer.

If you have questions about your data on nawa, or if you wish to request a copy or deletion, contact our support team with your account email. We respond within two to four business hours during business hours. Our commitment is to handle your information securely and transparently throughout your time on nawa.